This Privacy Policy applies to all users of the nk99 platform, including the official website at https://nk99.ml and the Android and iOS mobile apps. By using the nk99 platform, you agree to the data processing practices described herein.
Introduction
Nk99 takes your privacy extremely seriously. As an online gaming platform involving financial transactions and sensitive personal information, we understand that your trust depends entirely on how we handle your data. This Privacy Policy is written clearly and in plain language — not filled with confusing legal jargon — because we want you to truly know what happens with your information.
Nk99 operates in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia, the primary law governing the collection and processing of personal data in the country. We also adhere to international best practices in data protection to ensure the highest standards are maintained at all times.
Information We Collect
Nk99 only collects information that is strictly necessary to provide you with a safe, fair, and seamless service. We do not collect data beyond our operational requirements.
Information You Provide Directly
- Identity Information: Full name, date of birth, identity card number (MyKad) or passport number.
- Contact Information: Email address, mobile phone number, and mailing address.
- Financial Information: Bank account number, bank name, and eWallet details registered for deposits and withdrawals.
- KYC Documents: Copies of identity documents and proof of address submitted for account verification.
- Login Information: Your chosen username and password (stored in encrypted form – we do not store passwords in plain text).
Information Collected Automatically
- Device Data: Device type, operating system, app version, and unique device identifier.
- Network Data: IP address, approximate location based on IP, and internet service provider name.
- Usage Data: Games played, session duration, total wagering amount, and in-platform transaction history.
- Cookie Data: Session data, language preferences, and website performance data – see the Cookies section for more details.
| Data Category |
Purpose of Collection |
Retention Period |
| Identity & KYC |
Age verification, legal compliance, fraud prevention |
Throughout active account tenure + 5 years |
| Finance & Transactions |
Deposit/withdrawal processing, audit records |
Minimum 7 years (LHDN requirement) |
| Usage Data |
Platform improvement, game recommendations |
2 years from the date of collection |
| Technical Data |
Account security, fraud detection |
90-day rolling log |
| Support Communication |
Complaint records, service quality assurance |
3 years from the date of interaction |
How We Use Your Data
Every piece of data we collect has a clear and legitimate purpose. nk99 does not use your data for purposes not stated without first obtaining your consent.
- Identity verification and KYC — ensuring you meet the minimum age requirement and protecting the platform against fraud.
- Financial transaction processing — handling deposits, withdrawals, and account records accurately and securely.
- Fraud detection and prevention — monitoring abnormal activity to protect you and other members.
- User experience improvement — analysing usage patterns to make the platform more responsive and user-friendly.
- Service communication — sending important notifications relating to your account, transactions, and security updates.
- Legal compliance — fulfilling reporting obligations to the relevant authorities in accordance with applicable Malaysian law.
- Marketing (with consent) — delivering promotional information and exclusive offers — only to members who have opted in to receive them.
You may withdraw your marketing consent at any time through your account settings or by contacting the nk99 support team. Withdrawing marketing consent will not affect your account's core services.
Sharing Information with Third Parties
Nk99 does not sell, does not rent, and does not trade your personal data to any third party for their own marketing purposes. This is our absolute commitment.
However, there are limited situations where we need to share some of your data with trusted parties:
- Payment providers: Required transaction information is shared with payment service providers (FPX, Touch 'n Go, GrabPay) solely to process your deposits and withdrawals.
- Game software providers: Limited game session data is shared with licensed game providers to ensure game integrity and auditing.
- Security services: Limited technical data is shared with fraud detection service providers acting on behalf of nk99.
- Legal authorities: nk99 will disclose required information when mandated by a court order, warrant, or lawful request from a Malaysian law enforcement agency.
All third parties working with nk99 are bound by strict data protection agreements and are not permitted to use your data for any purpose other than what is specified in those agreements.
nk99 will never ask for your account password via email, WhatsApp, or any other communication channel. If you receive such a request, it is a fraudulent attempt — please report it to our support team immediately.
Encryption & Security Measures
Nk99 continuously invests in the latest security infrastructure to ensure your data is protected at every stage — whether in transit, being processed, or at rest.
Nk99's Data Protection Layers
- 256-bit SSL/TLS Encryption: All data transmitted between your device and nk99's servers is encrypted using the highest-grade SSL/TLS protocols — the same standard used by Malaysia's leading banks.
- Encryption of data at rest: Data stored in our databases is also encrypted, meaning that even in the event of a physical breach, your data cannot be read without the encryption key.
- Two-factor authentication (2FA): An additional security layer for account login that all members can enable.
- 24/7 security monitoring: Our intrusion detection system and security team monitor platform activity at all times.
- Regular security audits: Security assessments are conducted periodically by independent third parties to identify and address vulnerabilities.
- Data segregation: Member funds and personal data are stored in an environment separate from the company's internal operating systems.
Cookies & Tracking Technologies
Nk99 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help the platform remember your preferences and settings.
Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login, session security, and transaction processing. These cookies cannot be disabled.
- Performance Cookies: Collecting information on how you use the platform (pages visited, time spent) to help us improve the user experience. All data is collected anonymously.
- Functional Cookies: Remembering your preferences such as language, display settings, and your favourite games.
- Marketing Cookies: Used to display relevant promotions to you based on your gaming interests. You may opt out of these cookies.
You can manage or delete cookies through your web browser settings at any time. Please note that disabling essential cookies may affect platform functionality.
Data Storage & Retention
Nk99 only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or for as long as required under applicable Malaysian law.
Retention periods vary by data type as specified in the table in Section 2. Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity.
All data is stored on servers located in a secure, certified environment. nk99 does not store data in countries that do not have a level of data protection equivalent to Malaysia.
Your Rights as a User
Under Malaysia's PDPA, you have the following rights regarding the personal data we hold. We are committed to making it easy for you to exercise these rights.
Right of Access
You have the right to request and receive a copy of all personal data we hold about you.
Right to Rectification
You may request corrections to inaccurate or incomplete data via your account settings or through our support team.
Right to Erasure
You may request the deletion of your data when it is no longer required, subject to applicable legal obligations.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time without providing a reason.
Right to Data Portability
You may request your data in a structured, machine-readable format for transfer to another platform.
Right to Restrict Processing
In certain situations, you may ask us to restrict how we process your data while an issue is being resolved.
To exercise any of the above rights, please contact the nk99 data protection team via Live Chat in the app or our support email. We will process your request within 14 working days. For complex requests, this period may be extended up to 30 days with notice to you.
Children's Privacy
The nk99 platform is exclusively for individuals aged 18 and above. We do not intentionally collect or process personal data from any individual under the age of 18.
If you discover that someone under the age of 18 has provided personal data to nk99, please notify us immediately. We will take prompt action to delete the information and terminate the associated account.
Nk99 employs a robust age verification process during registration, including KYC checks, to ensure no underage users can access our platform.
Changes to This Privacy Policy
Nk99 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The date of the most recent update is always displayed at the top of this document.
For material changes – that is, changes that significantly affect how we use your data – we will notify you via email or in-app notification at least 14 days before the changes take effect. This gives you sufficient time to make an informed decision about your continued use of the nk99 platform.
Continued use of the nk99 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist.
- Live Chat: Available 24/7 on the nk99 app — the fastest way to get a response.
- Data Protection Email: [email protected]
- Frequently Asked Questions: Visit FAQ page for answers to frequently asked questions about privacy and account security.
We are committed to addressing all privacy-related enquiries seriously and within a reasonable timeframe. Your trust is the foundation of our relationship – and we do not take that responsibility lightly.